The Ineptitude of Delta Airline’s Twitterers

July 27, 2010 by admin · View Comments

Delta Airlines receives regular and mostly deserved thrashings on Twitter. So much so that it looks like the company is taking action by putting a customer service agent to work monitoring the Twittersphere (but only between the hours of 8 a.m. to 9:30 p.m. EST M-F).

Earlier this afternoon the Delta Blog twitter account announced that they posted a Hawaiian travel guide. Given that I’ve been there a few times and very fond of the place, I decided to check it out.

It was then that I discovered that they mixed up the location of the Shangri La in their post, attributing its location to the Big Island when in fact it’s on Oahu.

The Shangri La house is on Oahu, not the Big Island

So being the good samaritan that I am, I sent a reply tweet to the Delta Blog account to point out the error. To my surprise I received this back shortly thereafter:

It’s almost like a robot replied it happened so quick with such a generic response. After checking back and the blog post didn’t change, I thought perhaps I should let the Delta folks know I wasn’t just making conversation. Here was their response:

A Brick Wall...

Think it made a difference? Nope. As of 9:30 p.m. the site still has the incorrect information.

This is petty, I know. But like my prior experience with Best Buy, it shows that executing a corporate Twitter presence poorly is just as bad as not having one at all.

Filed under: Multimedia
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2010-07-25 Weekly Twitter Update

July 25, 2010 by admin · View Comments

Lightening strikes twice today outside our building : @wtnh http://yfrog.com/ncgr1j http://yfrog.com/ncaicbj #
My Comcast Internet is down and my Verizon mifi keeps dropping its connection. Ironically my iPhone 4 on AT&T is rock solid. #
Happy Giant Leap Day!! http://bit.ly/RXFuy #
Getting ready to record This Week in Media with @daisywhitney , @1timstreet, and @davidbloom . #
Internet is down at my home office so I'm recording This Week in Media from a utility closet in a warehouse. Very spartan. #
I'm generally don't care about full site ad takeovers but CNN's homepage looks horrific today. #
Once again a tweet to Comcast saves the day, Internet is back. They remain the most effective twitterers on the web. #
Apple says what recession? Posts a $3.25 billion quarterly profit. http://tcrn.ch/bee1Ji #fb #
Wow @Scobleizer is really amped up over a new iPad app due to hit tonight. #
RT @Scobleizer: The world is about to change. iPad owners you will want to stay up late tonight. #
One thing that @flipboard needs is a 'local' section. Automated curation of hyperlocal content would make this a killer app. #
. @Scobleizer FlipBoard makes Twitter lists relevent in reply to Scobleizer #
Fun to watch Nimoy and Shatner correspond over Twitter: RT @TheRealNimoy: @williamshatner Very quiet on your end…..busy ?? #
The place I call home! RT @thetrough @matt_pc: This a.m. I was in Essex, most Conn. town ever… #
Thank you! RT @stevelettieri: Enjoyed a fun lunch with @lonseidman today talking digital media, sci-fi, and lots of other stuff! Thanks Lon. #
At least Kindle is on multiple platforms:RT @TechCrunch: Amazon Strikes Sweet Exclusive Deal – Good For Them, Bad For..http://tcrn.ch/d4tJ7t #
. @JimMacMillan Odd that a device that has a built in homing device is getting stolen so frequently isn't it? in reply to JimMacMillan #
RT @alexlindsay: This Week in Photo has an App in the App Store. it's nifty iOS4 goodness (streams in Background, etc). http://bit.ly/bgUVRS #
Less televisions, more ipads for LG : http://www.macrumors.com/2010/07/23/lg-struggling-to-keep-up-with-ipad-display-demand/ #
Apple Takes on Droid X With Latest Smartphone Antenna Video http://j.mp/cXifNW #
. @SteveSpott Almost as bad as the Cisco Routers with hacked firmware that was 'phoning home' in reply to SteveSpott #
But he's not giving it back.. RT @ABC: City Manager Making $800K Quits http://bit.ly/b8aduj #
Google responds to the FTC on the future of journalism. Great summary from @jeffjarvis – http://bit.ly/bECgvh #
RT @1timstreet: Chatroulette Threatens Perverts With Police http://bit.ly/b5bzTC via @NewTeeVee's @jank0 #
. @Rosenblumtv you'll need an adapter, but it should work. Check this out: http://bit.ly/cIuU2W in reply to Rosenblumtv #
. @Rosenblumtv Here's another promising iPhone rig – http://bit.ly/3OwGsN in reply to Rosenblumtv #
I'd document my life today for the YouTube filming day, but I'm really not doing anything particularly interesting today. #

Filed under: Blog
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2010-07-18 Weekly Twitter Update

July 18, 2010 by admin · View Comments

Wow that's one serious looking killer robot: http://bit.ly/cAhIKC #
Looking forward to meeting everyone tomorrow at #swct ! I'll be on the 1:30 p.m. panel talking about @localonlinenews #
RT @newmediajim: the future of TV journalism http://is.gd/dpvSC #snark #
Award winning soccer theatrics: http://www.youtube.com/watch?v=Ioyt2zzm530 #
How many worlds will be born here? http://j.mp/cxv9Ue #
. @SGgrc your review of @lastpass was great, learned about many features I didn't know about. Paid my $12 today to thank them. #
I just ousted @ebjones_203 as the mayor of Citizens Bank on @foursquare! http://4sq.com/acm1dI #
Great #swct panel discussion with @ElmCityParent: @rickhancock @seeclickfix @newhavenindy and Olwen Logan today. #
Great logic. RIAA Paid $16M+ In Legal Fees To Collect $391K http://bit.ly/dvznZC #
. @SGpad another great @lastpass feature, their iPad browser allows for changing the user agent to avoid getting mobilized sites. #
Brilliant earned new media strategy by the @oldspice folks: http://bit.ly/b9Ajuq #
My iPhone presser prediction: Apple to give away bumpers to those who ask, include them in box on all new phones. @scobleizer #
Apple's made enough margin on the bumpers already to absorb any real cost for giving them away. #
. @GeorgeColli your thoughts on the Sonic burger? I'm a fan of Five Guys and of course In and Out. How does this compare? in reply to GeorgeColli #
Storm Troopers and @darthvader apprehend the princess on a subway. Thankfully they left their blasters at home: http://bit.ly/dB5IDK #
. @RickWolff the funniest part is that the acronym was completely unintentional! in reply to RickWolff #

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2010-07-11 Weekly Twitter Update

July 11, 2010 by admin · View Comments

Here's some fireworks video I shot and edited on my iPhone 4: http://bit.ly/cshLcS #
I uploaded a YouTube video — July 4th Fireworks Shot and Edited on an iPhone 4 http://youtu.be/DTqOuacP6xE?a #
Wow – RT @ebertchicago: Filmed footage from the H-bomb exploded in space in 1962. (Thanks, Marie Haws). http://j.mp/bPBPcz #
An interesting approach to paid content: http://bit.ly/8Z8lnF #
An interesting Woot inspired discussion on copyright and the Net: http://bit.ly/dcGtrl #
. @ctnewsjunkie captured some great images of a Red Tailed Hawk at the CT Capitol today: http://bit.ly/bYqpsJ #
Check out a special edition of This Week in Media – @daisywhitney interviews me about LocalOnlineNews.TV: http://bit.ly/dgmaAH #
Looking forward to being a part of #swct on Tuesday! http://bit.ly/aW4ZoP #
What a great idea! One click web app installs: http://tcrn.ch/9QPbRv #
And here I thought this Lebron event in Greenwich was about the Whalers. #
Only the most hardcore geeks will appreciate this photo of my modernized Apple IIgs. It even has an SSD! http://twitpic.com/23vyzj #
Just added the Transwarp to the IIgs tonight to bring it close to 10mhz. I've got ethernet in there, and a "huge" 48 meg solid state drive. #
. @thetrough I met an unfortunate demise due to dysentery in reply to thetrough #
. @robdolin you'll appreciate the startup sequence the accelerator adds to the IIgs bootup : http://yfrog.us/cbws6z in reply to robdolin #
I just ousted @bohopoetgirl as the mayor of Zhangs on @foursquare! http://4sq.com/9bPdzy #
Crazy, this video of my dog has been viewed 25,000 times! http://bit.ly/6FRj3J #
I uploaded a YouTube video — Siberian Husky Breakfast Begging – Shot on Nikon D300s http://youtu.be/0vAH5m2m-uY?a #

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2010-07-04 Weekly Twitter Update

July 4, 2010 by admin · View Comments

RT @1timstreet: Amazon Adds Video, Audio To Kindle Apple Apps http://bit.ly/cT8vhH #
Apple launches 1 iPhone a year, Android shows off 8 last week http://bit.ly/9UOYMu #
NASA to lunar exploration simulator through the Steam network on July 6th: http://bit.ly/bRWFQi #
Typo on first tweet: NASA to RELEASE lunar exploration simulator through Steam network on July 6th: http://bit.ly/bRWFQi #
Verizon's new creepy borg inspired Droid ad: http://bit.ly/9Snzwv #
.@riverturninc Any way HTML5 trickery available to get voicemails to play through the earpiece and not the phone speaker? in reply to riverturninc #
It'll skyrocket once a way can be found to fuel the car faster than four hours: Tesla Prices IPO At $17 Per Share http://j.mp/dvpVWA #
Hulu Plus announcement is big on so many levels – especially the Xbox / PS3 / Sony & Vizio BD compatibility. #
RT @DaisyWhitney: On the phone with Macy's.. I told the rep "I want the option that will make me most likely to say nice things on Twitter" #
Boy I'm glad I fly coach and don't get fed anymore. RT @ctcapitolreport: Airline food nightmare at BDL facility http://bit.ly/2PMNv0 #
You don't always have to sit inside to #crushit http://yfrog.com/5fhbxnj #
Hanging up the suspenders: RT @kingsthings: … I’m ending my nightly show this fall but continuing at CNN. http://bit.ly/9hBv9 #
Some great specs on the iPhone 4 cameras from @andybeach – http://bit.ly/cKitkJ #
. @andybeach Great post! I did notice the over-saturation. Most consumer cams tend to boost the sats don't they? in reply to andybeach #
Wow Amazon really is down. #
Anyone know of a WordPress plugin that tweets a new post along with a specified geo location? #
Oh Wired… Cutting a buck off the per issue price of your iPad edition is a nice start but you need to do better than that. #
. @Wired — how do you delete an edition after reading to save space with the new version of your app? #
I just became the mayor of Region 4 Schools Central administration office on @foursquare! http://4sq.com/9hzqP0 #
Electron microscope peers inside the gyroscope chip in the new iPhone G4. Stunning piece of engineering: http://bit.ly/cgCCkK #
That was quick. RT @ABC: RIP Kin: Microsoft Kills Off Phone Weeks After Launch http://bit.ly/d0apj7 #
If you want to convert your american express points to Southwest rewards you have one hour. http://bit.ly/ci6aUi #
Great story from a LocalOnlineNews.TV alum! RT @GeorgeColli: Fighting 4 B'ports homeless http://bit.ly/d9qa4p #
Woot's creative acquisition announcement: http://bit.ly/9YMrg9 #
RT @fortyseven: RT @BreakingNews: Near bankruptcy, video chain Blockbuster to delist from NYSE http://bit.ly/cN2ltG #
Had a great interview with @daisywhitney today for an upcoming This Week in Media! #
Given all of the privacy issues Facebook has, not sure how I feel about this: http://j.mp/9HAdUh #
Think I'm going to watch Independence Day on Blu Ray tonight. #fb #
My impression of the AT&T 3G Microcell? Crap. Further testing and a review later this weekend. #
. @GeorgeColli If they are indeed back in style I want to see you on the air with one for your next live shot. in reply to GeorgeColli #
Food for thought: RT @BrianReich: ESPN calls the Hot Dog comp. 'sports misc.' Why is Supreme Court being asked if Cheerleading is a sport? #
. @GeorgeColli the beauty of members only is that the only prereq is owning the jacket in reply to GeorgeColli #
Update on the AT&T Micro Cell: it's all about how you point it. Adjusting its orientation has improved reception significantly. #